MULTI-YEAR ACCESSIBILITY PLAN

Section

Initiative

Description

Action

Compliance Date

3

Establishment of Accessibility Policies

3.(1) Every obligated organization shall develop, implement and maintain policies governing how the organization achieves or will achieve accessibility through meeting its requirements under the accessibility standards referred to in this Regulation.

Seek Management approval.

January 1, 2014

4

Accessibility Plans

4.(1) Large organizations shall,
a) establish, implement, maintain and document a multi-year accessibility plan, which outlines the organization's strategy to prevent and remove barriers and meet its requirements under this Regulation;
b) post the accessibility plan on their website, if any, and provide the plan in an accessible format upon request; and
c) review and update the accessibility plan at least once every five years.

Seek Management approval.

January 1, 2014

7

Training

7.(1) Every obligated organization shall ensure that training is provided on the requirements of the accessibility standards referred to in this Regulation and on the Human Rights Code as it pertains to persons with disabilities to,
(a) all employees, and volunteers;
(b) all persons who participate in developing the organization's policies; and
(c) all other persons who provide goods, services or facilities on behalf of the organization.

To determine method of training and training levels.
Employees must:
Read the compliance manual, complete e-learning at //www.ohrc.on.ca/en/learning/working-together-code-and-aoda, read Policy, pass awareness quiz, sign, date and return completion of accessibility training form

January 1, 2015

11

Feedback

11.(1) Every obligated organization that has processes for receiving and responding to feedback shall ensure that the processes are accessible to persons with disabilities by providing or arranging for accessible formats and communications supports, upon request.

Determine what accessible formats and communication supports we will provide upon request.
Ensure staff and management are aware of the need to accommodate upon request through training.
Requests to be directed to Human Resources.

January 1, 2015

12

Accessible Formats & Communication Supports

12.(1) Except as otherwise provided, every obligated organization shall upon request provide or arrange for the provision of accessible formats and communication supports for persons with disabilities,
a) in a timely manner that takes into account the person's accessibility needs due to disability; and
b) at a cost that is no more than the regular cost charged to other persons.

Determine what accessible formats and communication supports we will provide to persons with disabilities upon request.
Ensure these formats and supports can be provided in a timely manner.
Ensure staff and management are aware of the need to accommodate upon request through training.
Requests to be directed to Human Resources.

January 1, 2016

12

12.(2) The obligated organization shall consult with the person making the request in determining the suitability of an accessible format or communication support.

Communicate to staff and management of this requirement through training. Requests directed to Human Resources.

January 1, 2016

12

12.(3) Every obligated organization shall notify the public about the availability of accessible formats and communication supports.

Post on website (included in Policy).

January 1, 2016

14

Accessible Websites & Web Content

14.(2) Designated public sector organizations and large organizations shall make their internet websites and web content conform with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG)2.0, initially at Level A and increasing to Level AA, and shall do so in accordance with the schedule set out in this section.

Continuously review WCAG guidelines to be informed of changes and updates.

January 1, 2014
New internet websites and web content on those sites must conform with WCAG 2.0 Level A.
January 1, 2021
All internet websites and web content must conform with WCAG 2.0 Level AA, other than,

• success criteria 1.2.4 Captions (Live)

· success criteria 1.2.5 Audio Descriptions (Pre-recorded).

22

Recruitment -
General

22. Every employer shall notify its employees and the public about the availability of accommodation for applicants with disabilities in its recruitment processes.

Include a statement in job posting stating our commitment in providing accommodations for persons with disabilities.
Identify where we advertise, paper, website, communication board?

January 1, 2016

23

Recruitment, Assessment or Selection Process

23.(1) During a recruitment process, an employer shall notify job applicants, when they are individually selected to participate in an assessment or selection process, that accommodations are available upon request in relation to the materials or processes to be used.
(2) If a selected applicant requests an accommodation, the employer shall consult with the applicant and provide or arrange for the provision of a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

Notify applicants (telephone, email, letter, etc.) based on required accommodations advised.
Identify barriers: location of interview room, room set up for in person interviews, interviewing timelines, supports, paperwork, etc.
Develop interview guidelines.

January 1, 2016

24

Notice to Successful Applicants

24. Every employer shall, when making offers of employment, notify the successful applicant of its policies for accommodating employees with disabilities.

Put statement in hire letter/agreement.

January 1, 2016

25

Informing Employees of Supports

25.(1) Every employer shall inform its employees of its policies used to support its employees with disabilities, including, but not limited to, policies on the provision of job accommodations that take into account an employee's accessibility needs due to disability.

Circulate policy, training, and staff announcements.

25

25.(2) Employers shall provide the information required under this section to new employees as soon as practical after they begin their employment.

Upon hire.

January 1, 2016

25

25.(3) Employers shall provide updated information to its employees whenever there is a change to existing policies on the provision of job accommodations that take into account an employee's accessibility needs due to disability.

See 25 (1).

January 1, 2016

26

Accessible Formats & Communication Supports for Employees

26.1 In addition to its obligations under section 12, where an employee with a disability so requests it, every employer shall consult with the employee to provide or arrange for the provision of accessible formats and communication supports for,
(a) information that is needed in order to perform the employee's job; and
(b) information that is generally available to employees in the workplace.

January 1, 2016

26

26.2. The employer shall consult with the employee making the request in determining the suitability of an accessible format or communication support.

List what the employee will require - i.e. policy, communication supports that are available (accessible PDFs, large print, etc.).

January 1, 2016

27

Workplace Emergency Response Information

27.(1) Every employer shall provide individualized workplace emergency response information to employees who have a disability, if the disability is such that the individualized information is necessary and the employer is aware of the need for accommodation due to the employee's disability.

Process ongoing.

January 1, 2012

27

(2) If an employee who receives individualized workplace emergency response information requires assistance and with the employee's consent, the employer shall provide the workplace emergency response information to the person designated by the employer to provide assistance to the employee.

Part of the process with employee's consent.

January 1, 2012

27

(3) Employers shall provide the information required under this section as soon as practicable after the employer becomes aware of the need for accommodation due to the employee's disability.

Part of process.

January 1, 2012

27

(4) Every employer shall review the individualized workplace emergency response information,
(a) when the employee moves to a different location in the organization;
(b) when the employee's overall accommodations needs or plans are reviewed; and
(c) when the employer reviews its general emergency response policies.

Part of process.

January 1, 2012

28

Documented Individual Accommodation Plans

28.(1) Employers, other than employers that are small organizations, shall develop and have in place a written process for the development of documented individual accommodation plans for employees with disabilities.

Process ongoing.

January 1, 2016

28

28 (2) The process for the development of documented individual accommodation plans shall include the following elements:
1. The manner in which an employee requesting accommodation can participate in the development of the individual accommodation plan.
2. The means by which the employee is assessed on an individual basis.
3. The manner in which the employer can request an evaluation by an outside medical or other expert, at the employer's expense, to determine if and how accommodation can be achieved.
4. The manner in which the employee can request the participation of a representative from their bargaining agent, where the employee is represented by a bargaining agent, or other representative from the workplace, where the employee is not represented by a bargaining agent, in the development of the accommodation plan.
5. The steps taken to protect the privacy of the employee's personal.
6. The frequency with which the individual accommodation plan will be reviewed and updated and the manner in which it will be done.
7. If an individual accommodation plan is denied, the manner in which the reasons for the denial will be provided to the employee.
8. The means of providing the individual accommodation plan in a format that takes into account the employee's accessibility needs due to disability.

Process ongoing.

January 1, 2016

29

Return to Work Process

29.(1) Every employer, other than an employer that is a small organization,
(a) shall develop and have in place a return to work process for its employees who have been absent from work due to a disability and require disability-related accommodations in order to return to work; and
(b) shall document the process.

Process ongoing.

January 1, 2016

29

29. (2) The return to work process shall,
(a) outline the steps the employer will take to facilitate the return to work of employees who were absent because their disability required them to be away from work; and
(b) use individual documented accommodation plans, as described in section 28, as part of the process.

Process ongoing.

January 1, 2016

30

Performance Management

30.(1) An employer that uses performance management in respect of its employees shall take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans, when using its performance management process in respect of employees with disabilities.

Review current process keeping individual accommodation plan in mind.

January 1, 2016

31

Career Development & Advancement

31.(1) An employer that provides career development and advancement to its employees shall take into account the accessibility needs of its employees with disabilities as well as any individual accommodation plans, when providing career development and advancement to its employees with disabilities.

Review current process keeping individual accommodation plan in mind.

January 1, 2016

32

Redeployment

32.(1) An employer that uses redeployment shall take into account the accessibility needs of its employees with disabilities, as well as individual accommodation plans, when redeploying employees with disabilities.

Review current process keeping individual accommodation plan in mind.

January 1, 2016

Make new or redeveloped public spaces accessible:

• recreational trails and beach access routes
• outdoor public use eating areas
• outdoor play spaces
• public outdoor paths of travel
• parking lots
• service counters
• fixed waiting lines
• waiting areas with fixed seating

Ongoing

January 1, 2017

File an Accessibility Compliance Report every three years

Ongoing

December 31, 2017
December 31, 2020
December 31, 2023
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